frequently asked questions

ordering and shipping

1what is the average shipping time once I order?
the average lead time is 4-6 weeks to site delivery
2where do the items ship from?
the items ship from our warehouse in Champlain, NY
3how are the items shipped?
we ship using standard freight carriers. all items are flat packed and ready to assemble
4do i need special equipment to receive the product?
certain locations may require a lift truck. we will do our best to establish this up front prior to shipping.

installation

1what type of professionals do i need to install?
for iSun solar carports, we recommend a licensed electrican. you may need a general contractor depending on site location.
2what are the typical code requirements?
local codes vary of course, but typically your local contractor will be able to inform you of any code and permit requirements.
3will i need to make a foundation?
no! iSun comes standard with reinforced concrete ballasts which eliminate (in most cases) the need for foundations.

customization and accessories

1what colors is the product available in?
any color! iSun can be custom-ordered in the color of your choice thanks to our advanced color-matching technology.
2are rain gutters available?
yes, optional raingutters are available for iSun for an effective rain water management.
3how do i put my marketing content on the product?
optional top & side advertising banners can be custom ordered to help you create a strong brand presence and increase your revenues. these banners can easily be replaced by you according to your advertising needs.
4can i paint the iSun solar carport?
yes, although this is completely unnecessary! the iSun structure is constructed of anodized aluminium which is naturally resistant to corrosion and thus requires no other finish or paint. If a different color is required, you can custom order the iSun with a weather resistant powder coating in the color of your choice, thanks to our advanced color-matching system.